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Professional Development → Problem Solving

(English) Defining a Business Problem: Root Cause Analysis


Description
Root Cause Analysis (RCA) is a tool that allows you to sift through the noise and pin down the main drivers of your business problem. This course starts with a gamified course demonstrating why RCA is a critical component of problem solving. It also covers the basic, but powerful, RCA techniques such as 5 Whys, Ishikawa Diagram and Pareto Analysis.

Duration: 60 minutes Target Audience: All Course Creator: Global L&D

Content
  • 5 Whys
  • 5 Whys Knowledge Check
  • Pareto Principle
  • Ishikawa Diagram
  • Learner Satisfaction Survey
Completion rules
  • You must complete the units "5 Whys, Pareto Principle, Ishikawa Diagram"
  • Leads to a certificate with a duration: Forever
Prerequisites
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