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Call Center Essentials → Customer Service

(Multilingual) Dealing With Unhappy Customers


Description
In today’s connected world, customer experience is king. If the experience is bad, an organisation can expect equally bad repercussions. This course discusses the many ways we can earn customers for life by going the extra mile to “recover” unhappy customers.

Duration: 45 mins Target Audience: CSRs Course Creator: Global L&D

Content
  • SELECT LANGUAGE
  • Dealing with Unhappy Customers (English)
  • Dealing with Unhappy Customers (German)
  • Dealing with Unhappy Customers (Latvian)
  • Dealing with Unhappy Customers (Polish)
  • Dealing with Unhappy Customers (Swedish)
Completion rules
  • You must complete 20.00% of the content
  • Leads to a certificate with a duration: Forever
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