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Call Center Essentials → Customer Service

(Multilingual) Delivering Bad News Like a Pro


Description
Delivering bad news to a customer doesn’t have to be a stressful situation. This course provides methods you can apply to soften the blow and to retain the customer’s trust and confidence.

Duration: 30 minutes Target Audience: CSRs Course Creator: Global L&D

Content
  • SELECT LANGUAGE
  • Delivering Bad News Like a Pro (English)
  • Delivering Bad News Like a Pro (German)
  • Delivering Bad News Like a Pro (Latvian)
  • Delivering Bad News Like a Pro (Polish)
  • Learning Satisfaction Survey
Completion rules
  • You must complete 25.00% of the content
  • Leads to a certificate with a duration: Forever
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