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Call Center Essentials → Call Center Operations

Call Center Fundamentals 1


Description
Learners will recognize how they can contribute to the success of the organization through an understanding of the Call Center and Business Process Outsourcing industries. Fundamental industry terminologies and service portfolios will also be covered.

Duration: 60 minutes Target Audience: CSRs Course Creator: Global L&D

Content
  • SELECT LANGUAGE
  • Call Center Fundamentals 1 (English)
  • Call Center Fundamentals 1 (Swedish)
  • Learning Satisfaction Survey
Completion rules
  • You must complete 33.33% of the content
  • Leads to a certificate with a duration: Forever
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