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Call Center Essentials → Call Center Operations

Call Center Fundamentals 3


Description
This is the 3rd module of the Call Center Fundamentals series, Introduction to Call Center Metrics. Call center metrics are measures used to gauge our performance. This course defines the metrics used in the organization and how to best manage each one.

Duration: 60 minutes Target Audience: CSRs and Team Leaders Course Creator: Global L&D

Content
  • SELECT LANGUAGE
  • Call Center Fundamentals 3 (English)
  • Call Center Fundamentals 3 (Swedish)
  • Learning Satisfaction Survey
Completion rules
  • You must complete 33.33% of the content
  • Leads to a certificate with a duration: Forever
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