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Call Center Essentials → Customer Service

(Multilingual) Introduction To Customer Experience


Description
This course discusses the evolving expectations of today's consumers and the increasing importance of customer experience and service excellence in our organization's success.

Duration: 20 minutes Target Audience: CSRs and Team Leaders Course Creator: Global L&D

Content
  • SELECT LANGUAGE
  • Introduction To Customer Experience (English)
  • Introduction To Customer Experience (German)
  • Introduction To Customer Experience (Latvian)
  • Introduction To Customer Experience (Polish)
  • Introduction To Customer Experience (Swedish)
  • Learner Satisfaction Survey
Completion rules
  • You must complete 20.00% of the content
  • Leads to a certificate with a duration: Forever
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